Crafting a complete system experience for a new type of product

MISSION

  • Atomate a delicate and complex manual process.

  • Capture user needs.

  • Design the hardware and software user touch-points.

  • Staying on brand, while also evolving the brand expression.

 

METHOD

  • Interviews and observations.

  • Develop user workflows, craft the interaction architecture.

  • Sketching and rapid prototyping. Scaling up in each iteration.

  • Usability and performance testing.

OUTCOME

  • Key user archetypes.

  • User needs and system requirements.

  • A device that makes existing user workflows more efficient.

  • Reducing time spent, increasing quality of output, enabling higher potential for the researcher in the lab.

  • A complete on-brand product experience.

 

CONTRIBUTIONS

  • Pre-study leader: Plan and perform research.

  • Build and test proof of concepts.

  • Interaction flow mapping.

  • Design of all user touch-points.

  • Usability evaluations.

  • Two patents. Source 1, source 2.

The final product in use

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UX & UI design - Nanoscale 3D printing software

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User research and industrial design - Automated microscope